Privacy policy

1.1INFAH Collections is operated by FAIZ AL NILE IMPEX TRADING LLP, S26/S29, Second Floor, Al Ezz Tower, Bhendi Bazaar, Mumbai 400003, Maharashtra, India. We decide how your personal data is used and are responsible for it under the Digital Personal Data Protection Act, 2023.

1.2This policy applies to personal data we collect through this website and through WhatsApp.

2.2We do not collect or store your card details. Online payments are handled by Razorpay.

3.1We use your personal data to fulfil the order or request you make, with your consent given when you place the order or message us, and to meet our legal obligations, such as tax and accounting records.

3.2We do not sell or rent your personal data, and we do not use it for advertising.

4.1Courier and shipping partners, such as Shiprocket and the couriers it uses: your name, phone number and address, to deliver your parcel.

4.2Razorpay: the information it needs to process your payment.

4.3Hostinger, which hosts our website, and Supabase, which hosts our database. Order details are stored on servers in Mumbai, India.

4.4Resend, which sends the sign-in email if you use an account.

4.5WhatsApp (Meta), when you message us there.

4.6Government authorities, only when the law requires it.

5.1We keep order records for as long as tax and accounting laws require, currently up to 8 years. Messages are kept for as long as needed to deal with your order or question.

5.2When the data is no longer needed, we delete it or remove the details that identify you.

5.3Details saved in your account stay until you delete them: open Account on our website and choose "Delete my saved details", or ask us.

6.1Our website uses encrypted connections (HTTPS). Only our staff can see order details, and each staff member sees only what their job needs.

7.1You can ask us for a summary of the personal data we hold about you, ask us to correct or complete it, or ask us to erase it.

7.2When we erase your details, we remove your name, phone number, email and address from our records. We keep only the order totals that our accounts need.

7.3You can withdraw your consent at any time. This does not affect anything done before, but we may then be unable to complete an open order.

7.4You can nominate another person to exercise these rights for you in case of death or incapacity.

7.5To use any of these rights, message us on WhatsApp at +91 81044 68428 or email infahcollection@gmail.com.

8.1We do not use advertising or tracking cookies. The products in your shopping bag and the currency you pick are saved only in your own browser, on your device.

8.2If you sign in, a cookie keeps you signed in. It is needed for your account to work and is removed when you sign out.

9.1Our website is meant for adults. If you are under 18, please order with the permission of a parent or guardian.

10.1Grievance Officer: Adnan, Designated Partner, FAIZ AL NILE IMPEX TRADING LLP, S26/S29, Second Floor, Al Ezz Tower, Bhendi Bazaar, Mumbai 400003, Maharashtra, India. Email infahcollection@gmail.com, WhatsApp +91 81044 68428.

10.2We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

10.3If you are not satisfied with our answer, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

10.4If your complaint about your personal data is not resolved, you may also complain to the Data Protection Board of India.

11.1We may update this policy from time to time. The date at the top shows the last update.