Returns and refunds
Last updated 1 November 2026
This policy explains how to return a product bought from INFAH Collections, when refunds are made and how orders can be cancelled. It applies to orders placed on this website and on WhatsApp, and forms part of our Terms and Conditions. It does not affect your rights under Indian consumer law.
01
Summary
| India | |
|---|---|
| Return window | 7 days from delivery |
| Change of mind | Accepted for unused products |
| Damaged, defective or wrong product | Accepted, with an unboxing video |
| Return postage | Paid by you, unless it was our mistake |
| Refund | 5–7 working days after inspection |
02
Returns in India
2.1You may return a product within 7 days of delivery if it is unused, in the condition in which you received it, and with all its tags, labels and original packaging.
2.2Please keep your order number or the WhatsApp message with your order details. We need it to find your order.
2.3Products sent back without a return request first agreed with us cannot be accepted.
03
Products that cannot be returned
3.1Products that have been used, damaged after delivery, or show wear and tear.
3.2Products returned without their tags, labels or original packaging.
3.3Return requests made more than 7 days after delivery.
04
How to request a return
4.1Message us on WhatsApp at +91 81044 68428 within 7 days of delivery with your order number and the reason for the return.
4.2We reply with the return address and packing instructions.
4.3Send the product back, well packed. You pay the return postage, unless the return is because of our mistake (see below).
4.4We inspect the product when it reaches us and tell you the result on WhatsApp.
05
Damaged, defective or incorrect products
5.1If a product arrives damaged, defective or is not what you ordered, tell us within 7 days of delivery.
5.2Please send an unboxing video: one continuous recording from the sealed parcel to the product, showing the shipping label. We need it to raise the claim with the courier. Photos alone may not be enough for us to accept the claim.
5.3Once the claim is accepted, we arrange and pay for the return. We then send a replacement if the same product is in stock or, if you prefer, refund you in full.
06
Orders placed from outside India
6.1We deliver only to addresses in India for now. Orders placed from abroad and delivered to an address in India follow the rules for India.
07
Refunds
7.1Once the returned product passes our inspection, we refund its price within 5–7 working days. Online payments are refunded to the original payment method. Orders paid on WhatsApp are refunded by UPI or bank transfer to the account you give us.
7.2If a product comes back used, without its tags or packaging, or after the return window, we may refuse the return or offer a partial refund. We tell you before deciding.
7.3Banks and UPI apps can take a few extra days to show a refund. If you have not received it after 7 working days, please check with your bank, then contact us.
08
Cancellations
8.1You can cancel an order at any time before it is dispatched by messaging us on WhatsApp. Prepaid orders are refunded in full within 5–7 working days.
8.2Once an order has been dispatched it cannot be cancelled, but you may return it under this policy.
8.3We may cancel an order if a product sells out before we can pack it, a payment cannot be confirmed, or a price was shown in error. We tell you on WhatsApp and refund any amount paid in full.
09
Contact
9.1Returns and refunds: WhatsApp +91 81044 68428 or email infahcollection@gmail.com. Complaints are handled by our Grievance Officer; see Contact us.