Shipping and delivery

2.1All orders are packed and dispatched from Mumbai, India by FAIZ AL NILE IMPEX TRADING LLP, trading as INFAH Collections.

2.2Delivery times are counted from the day your order is confirmed, which is when the payment is received. Working days do not include Sundays and public holidays in India.

2.3Delivery times are estimates, not guarantees. Public holidays, weather and courier delays can add a few days.

3.1Delivery within India is free on every order, whatever its value. The cost of delivery is included in our prices.

3.2No delivery charge is added at checkout or after you have paid.

4.1Cash on delivery is not available yet. You can pay online, or order on WhatsApp and pay by UPI.

5.1We deliver only to addresses in India for now. Delivery to other countries, including the UAE and the US, is paused.

5.2If you live abroad, a friend, relative or colleague in India can receive the parcel for you. Give us their name, phone number and address at checkout. The order then follows the rules for India, including free delivery.

6.1When your order is dispatched, we send the courier's name and the tracking number to your WhatsApp, and by email if you gave us one.

6.2A tracking number can take up to 24 hours to start working on the courier's website.

7.1Please check your name, phone number and address before you pay. You can change the address until the order is dispatched by messaging us on WhatsApp.

7.2If the courier cannot deliver the parcel (for example, a wrong address, nobody available, or the parcel is refused) and it is returned to us, we contact you. We can send it again once the cost of the second delivery is paid, or refund the price of the products less the cost of the first delivery.

8.1If the outer packaging looks opened or badly damaged when the parcel arrives, you may refuse it or ask the courier to note the damage.

8.2If a product arrives damaged, defective or is not what you ordered, tell us on WhatsApp at +91 81044 68428 within 7 days of delivery and send an unboxing video. We cover the return postage in that case. The full process is in Returns and refunds.

9.1We are not responsible for delays caused by couriers, strikes, natural events or other circumstances outside our reasonable control. We keep you informed if your order is affected.

10.1Questions about delivery: WhatsApp +91 81044 68428 or email infahcollection@gmail.com. Complaints are handled by our Grievance Officer; see Contact us.